Refund policy

Your satisfaction is our top priority. If you are not satisfied with your purchase, we will work with you to make it right! 

If there is any damage or concern regarding the vitality of a mushroom kit you received, please let us know immediately to be able to process a refund or exchange. To complete your return, we require a receipt or proof of purchase. You can reference your order number, which would have been emailed to you.

Please note that perennial/outdoor mushroom kits and mushroom plugs aren’t eligible for refunds or exchanges.

There are certain situations where only partial refunds are granted (if applicable):
Any order refund volume in excess of $75. 
Any item that is returned more than 15 days after delivery.

Shipping costs are ineligible for refund (this is already paid to the carrier). In cases where mushroom kits are imperfectly cared for a replacement kit can be shipped out  but there will be a charge for the additional shipping costs.

There is a limit of one exchange/refund per order, and this is at the farm’s discretion. We reserve the right to refuse refunds to any customers who abuse this courtesy . We doubt you’re the type to take advantage and appreciate your support.   We are always here to help and want everyone to love growing mushrooms as much as we do!